Help, Support & FAQs

Frequently asked questions. If you can't find an answer here please contact us via email, phone or our socials.

FAQ

1. Can I have it in a different size? Each piece is a unique find, it has made its way to us many years after it left its factory, but it is worth asking, we may have a two seat to match the three seat you’ve seen, for example.

2. Can I have it in a different colour? Each piece is a unique find, it has made its way to us many years after it left its factory, but it is worth asking, we may have the same model in a different colour, we can also organise reupholstering or re-dying.

3. Can I have this reupholstered?
Yes, all our upholstered furniture is suitable for reupholstery and we’re happy to use upholsterers local to us, or deliver to upholsterers local to you. It can be an expensive exercise, but overall cost is still below the costs of a new equivalent piece.

4. Can you ship it to…..? We ship our furniture worldwide, and have a wealth of experience in fast and cost effective delivery. Some destinations are more challenging than others, please get in touch to discuss options.

5. How will this be delivered? Where possible we will deliver ourselves where our experience will ensure if the furniture will fit, we’ll get it in. If the destination is out of our range, or the item is needed more rapidly than we can achieve, we will employ a courier or pallet distributor to deliver. If delivery is in house or via courier, and the item is bulky, we assume help provided by the purchaser with lifting, if needed. If with a pallet company, their responsibility is to the door only. We understand that some customers will require a two person team to deliver. Please alert us to that, and we’ll do our best to accommodate.

6. Is it comfortable? Relating to our upholstered furniture, we’re often asked this and the question is difficult to answer yes or no. It’s a subjective thing, some prefer a soft seat, some firm, some want to slouch, others are looking for an upright position. We will always be happy to offer our opinion on any item, and advise on how it will fit the purpose you intend.

7. It’s used. Does it smell? Our sofas and chairs are checked for any strong aroma, and will be washed if necessary. Some odours are pervasive, and we will flag this if that’s the case.

8. It’s not quite what we wanted, can we return it? Of course. No problem, We fully understand that sometimes the new piece doesn’t quite work out. We will collect and refund as rapidly as possible, only retaining the delivery and collection cost.

9. Has the sofa been cleaned? We will always thoroughly clean every piece, but assess each separately, some will be simply hoovered, others will have spot stains treated and some will receive a full wash with a fibre safe solution.

10. Can you store the item until you’re ready? Absolutely, no problem. Do contact to discuss, we’ll always try to help.

11. Will it fit into the property. Always a consideration, and sometimes it can be difficult, but we’re resourceful in solving access issues. The furniture was designed to fit in to a home, and many will even if the dimensions suggest not. Some items can be flat packed, and easily reassembled, others will turn through a door frame to access. Do contact to discuss if you have concerns that access is difficult,