Shipping Policy

We currently charge a flat fee of between 20-60 pounds depending on the item (see individual listing for the shipping cost) for most of mainland UK (Excluded locations: Scottish Islands, Isle of Wight, Channel Islands, Isle of Man, Scottish Highlands, Northern Ireland, Scilly Isles). If you live in the excluded areas we are are happy to work with you to arrange delivery at a higher cost.

We have a handling time of up to 3 days for lighting and up to 10 days for all other furniture from the date of purchase. We will work with you to arrange the best possible delivery method. This could be personal delivery from one of our drivers, a third party courier service, a pallet delivery service, or, in the case of smaller items, postage via Parcel Force or Royal Mail.

We will ensure you are given an accurate date of delivery at the minimum. Ideally, if we are delivering ourselves, we will give you an hour time slot for delivery. If you have any reasons why you can't take delivery on a certain day please get in contact with us and we will work with you to plan a different delivery date.

We are happy to quote prior to purchase, combine postage and ship abroad. We will require assistance into homes with larger items if we are delivering ourselves as we run a driver only service - a two man option is available on request, at additional cost.

Responsibility lies with the purchaser to ensure the item fits into your home - the delivery charge is non-refundable if the item doesn't fit.

If a third-party courier service or pallet delivery is chosen you can expect a door only delivery.

You are also welcome to arrange collection in person, either from our warehouse during normal opening times or our vehicles out of hours. Please note, the warehouse is At Bacton, near Stowmarket, not the registered business address in Ipswich.

Please get in touch to make an appointment and get directions